Q: I downloaded the single-file setup, but when I tried to do the installation, it asked me to insert Disk 2. What's going wrong?

A: This problem occurs when your browser fails to download the entire setup file. Because a portion of SetupSCE.exe is missing, the installation program can't find all of the files it needs, so it prompts you for Disk 2--even though Disk 2 doesn't exist. (You can verify that this is the problem by using Windows Explorer to check the size of the file you downloaded. SetupSCE.exe should be 3,085 KB; if your copy is smaller, you didn't get the whole file).

This problem probably occurred because your download was interrupted before it was complete. AOL users appear to be particularly susceptible to this problem. (Of 10-20 reported occurrences, all but one have been AOL users.) These interruptions may have a number of different causes:

• AOL and a number of other Internet service providers automatically configure your internet connection to "timeout" if the connection is idle for more than a few minutes. If you are not interacting with your computer as the download is occurring (or if you are using a browser other than the one provided by AOL), your ISP may automatically disconnect you before the download is complete.
• If you have "call waiting" on the phone line you are using to access the Internet, an incoming call can cause a disconnection.
• A faulty phone connection (caused by answering machines, bad plugs, old phone lines, etc.) can also cause you to be "bumped" off line.

To fix the problem, all you can do is to continue attempting downloads until you get the complete setup file. A few suggestions:

• Be sure to delete the copy of SetupSCE.exe you previously tried to download. Leaving it in your download folder could affect subsequent installation attempts.
• When you hit the download link, your web browser will probably ask you if you want to open the file or save it to disk. Be sure to choose the "save to disk" option.
• Try downloading early in the morning or late at night, when your Internet connection is likely to be faster. If you can complete the download more quickly, the chances of a "timeout" or other interruption are less. While you are downloading the file, surf around on our website. Hit a link every 2-3 minutes, so your Internet service provider knows that you're still on line.
• If you are unsuccessful in downloading SetupSCE.exe, try the three-disk setup. Download all three files (SetupS-d.exe, SetupS-d.2 and SetupS-d.3) to the same folder on your hard disk. Do not download the files directly to 3.5" diskettes. Downloading directly to a floppy disk greatly increases the chances of errors during transmission. You can do the installation by running SetupS-d.exe from your hard disk. If you want to have the setup on 3.5" disks, download the files to your hard disk first, then copy them onto three new, freshly formatted disks.
• You can also try downloading from our FTP server. The link is ftp://ftp.usma.edu/BridgeContest/download/SetupSCE.exe

Q: I downloaded the three-disk setup, but when I tried to do the installation, I got an error message saying that there were "decompression errors." What's going on?

A: One or more of the setup files were corrupted during the download. You will need to delete the files you just downloaded and try again. When using the three-disk setup, it is very important that you download all three files (SetupS-d.exe, SetupS-d.2 and SetupS-d.3) to your hard disk first, then copy them onto new, freshly formatted 3.5" diskettes. Do not download the files directly to diskettes, or the chances of errors during transmission will be greatly increased.